MENA Carrier Privacy خصوصية MENA Carrier

MENA Carrier is operated by MENA Line ("we", "us", "our"). This Privacy Policy explains how we collect, use, store, share, and protect the information you provide when you use the MENA Carrier mobile application ("the App").

The App is a business-to-business workspace for verified carrier and logistics companies that ship cargo on MENA Line's ROPAX ferry services between Egypt (Safaga) and Saudi Arabia. It lets carrier teams manage their fleet, drivers, and visas, bid on shipments, and follow trip progress in real time.

• To create, verify, and operate your B2B carrier account, including KYC of the owner identity
• To list your fleet, drivers, and visas inside the App
• To let you discover open cargo shipments and place competitive bids
• To assign winning shipments to your company and display trip progress
• To send operational push notifications: new shipments matching your equipment, bid outcomes, counter-offers, trip status changes, document approvals
• To respond to your support requests and improve the App
• To comply with applicable transport, tax, and cross-border logistics regulations in Egypt and Saudi Arabia

The App requests Android permissions only at the moment you use the related feature, and you can decline any optional permission:

• Internet & network state — required for all online functionality.
• Notifications (Android 13+) — to deliver push notifications. You may decline.
• Camera & Photos / Media — only when you choose to upload a driver visa scan or a truck licence image. You may decline.

We do not request access to your precise or approximate location, contacts, microphone, calendar, SMS, call logs, or biometric sensors.

We share information only with parties who need it to operate the service:

• MENA Line operations staff — to onboard your carrier account, dispatch your company to shipments, and coordinate ferry boarding
• SMS & WhatsApp gateway — only your phone number and the one-time verification code are passed to the gateway for sign-up and password reset
• Cloud and infrastructure providers — Firebase Cloud Messaging (Google) for push notifications; Google Maps for map rendering. Data processed by these providers is governed by their own privacy policies.
• Law enforcement and regulators — when required by applicable law, court order, or competent regulatory authority in Egypt, Saudi Arabia, or another jurisdiction with valid legal process

We do not sell your personal information or your fleet records to advertisers or data brokers. We do not use third-party analytics, crash reporting, or behavioural tracking SDKs.

The App does not collect or store any payment credentials (bank accounts, card numbers, wallet balances). Bidding inside the App is price negotiation only. Any financial settlement between your carrier company and MENA Line happens outside the App through commercial agreements.

• Account information is retained while your carrier account is active.
• On account deletion, personal data is removed or anonymised within 30 days, except where retention is required by law (tax and customs records typically 5–10 years).
• Trip and bidding records may be retained for the period required by transport, tax, and dispute-resolution regulations.

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your account and associated data
• Withdraw consent to optional processing at any time
• Object to or restrict certain types of processing
• Request a machine-readable export of the data you provided
• Lodge a complaint with the relevant data protection authority

We apply reasonable technical and organisational measures to protect your information, including encrypted transport (HTTPS/TLS), salted password hashing on our servers, secure authentication, and access controls on our backend systems. The App is signed with a release key managed exclusively by MENA Line. No system is perfectly secure; if we become aware of a breach affecting your data we will notify affected users without undue delay.

The App is intended for adults (18+) acting on behalf of a registered carrier business. It is not marketed to or designed for children. We do not knowingly collect information from anyone under 18.

MENA Line operates from Egypt. Your data is primarily processed and stored on servers in Egypt or in regions used by our infrastructure providers (Google Cloud). Where data is transferred internationally we ensure adequate safeguards apply under contractual data-protection clauses.

We may update this Privacy Policy from time to time. Material changes will be communicated through the App or by other reasonable means. Continued use of the App after an update means you accept the revised Policy.