MENA Driver Privacy خصوصية MENA Driver

MENA Driver is operated by MENA Line ("we", "us", "our"). This Privacy Policy explains how we collect, use, store, share, and protect the information you provide when you use the MENA Driver mobile application ("the App").

The App is a logistics tool that connects professional drivers with shipment opportunities and tracks active trips in real time so that fleet operators, shippers, and consignees can monitor delivery progress.

• To match you with shipment opportunities that fit your equipment and location
• To enable real-time fleet tracking by control centre staff during active trips
• To share live trip progress with the shipper and the consignee receiving the cargo
• To confirm pickup and delivery events and trigger automatic trip step advancement
• To calculate earnings shown in your wallet and resolve payment disputes
• To send operational push notifications (new offers, trip updates, KYC document status, proximity alerts at 1 km approach and 200 m arrival)
• To improve App stability, performance, and user experience
• To comply with applicable transport, tax, and security regulations

Without background location access, the control centre and the customer cannot see the truck's position once you switch to another app, lock your phone, or put it in your pocket while driving. Continuous tracking is required to:

• Provide accurate ETAs to customers waiting for cargo
• Detect proximity to pickup and delivery points and advance trip steps automatically
• Investigate route deviations, delays, and safety incidents
• Produce reliable trip records for billing and dispute resolution

Location data is only collected while a trip is active. We do not track your location when you are offline or when no trip is assigned.

We share information only with parties who need it to operate the service:

• Fleet operators and dispatch staff — to manage assignments and monitor active trips
• Shippers and consignees — limited live trip information (your name, vehicle, ETA, current location during the trip) so they can track their cargo
• SMS & WhatsApp gateway — for delivering one-time verification codes during sign-up and password reset. Only your phone number and the OTP are passed to the gateway.
• Cloud and infrastructure providers — Firebase Cloud Messaging (Google) for push notifications (an anonymous device token is registered with Google to deliver trip alerts); Google Maps and OpenStreetMap for map tiles; OSRM for route calculation
• Law enforcement and regulators — when required by applicable law, court order, or to protect the safety of drivers, customers, or the public

We do not sell your personal information or location history to advertisers or data brokers.

The App does not collect or store bank account numbers, card numbers, or other payment credentials. The wallet screen inside the App displays earnings balances and transaction history calculated by the MENA Line backend. Any payouts are arranged outside the App through MENA Line.

• Account information is retained while your account is active and for a reasonable period after deactivation to meet legal and accounting obligations.
• Trip and location records are retained for the period required by transport, tax, and dispute-resolution regulations, typically not longer than necessary for those purposes.
• You may request deletion of your account and associated data at any time by contacting us.

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data
• Withdraw your consent to background location tracking at any time (you may revoke "Allow all the time" permission from system Settings; doing so will limit the App's functionality)
• Object to or restrict certain types of processing
• Lodge a complaint with the relevant data protection authority

We apply reasonable technical and organisational measures to protect your information, including encrypted transport (HTTPS/TLS), secure authentication, and access controls on our backend systems. No system is perfectly secure, however, and we cannot guarantee absolute protection.

The App is intended for professional drivers aged 18 and over. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. Material changes will be communicated through the App or by other reasonable means. Continued use of the App after an update means you accept the revised Policy.