This policy explains how MENA Line collects, uses and safeguards personal information when you visit our site, make a booking, or complete a payment. We keep data minimal, secure, and accessible to you.
At MENA Line, we understand the importance of trust and transparency when handling your personal information. We are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you browse our website, make an online booking, or complete an online payment.
Personal Information — We may collect personal information when you make a booking, contact us, or interact with our website, including:
If you complete an online payment, we may collect payment card details (processed securely by our payment gateway), transaction information, and payment confirmation status. MENA Line does not store your full credit or debit card details. All online transactions are processed through secure, PCI-compliant payment service providers.
If you request a refund, MENA Line may process it either online or through our offices, depending on the payment method used and the applicable refund policy. When handling a refund, we may request certain booking or identification details to verify your identity and complete the process securely. All refund-related transactions are processed using the same secure standards applied to your original payment.
We collect information related to your travel arrangements, such as:
We may automatically collect website usage information, including pages viewed, time spent on the website, browser and device information, and cookies or similar tracking technologies.
MENA Line uses your information to:
We may share your information with trusted third parties, including payment processors for secure transaction handling, website hosting and technical service providers, port and maritime authorities where required for passenger manifests and safety regulations, and customer support partners for service-related communications. All partners are required to protect your information and use it only for the services they provide.
Information may also be disclosed if necessary to comply with applicable laws and regulations or to protect the rights, safety, or property of MENA Line, our passengers, or others.
We retain your personal information only as long as necessary to complete your booking and travel, meet legal, regulatory, and safety requirements, fulfill financial and accounting obligations, and support customer service and dispute resolution. After these purposes are fulfilled, information is securely deleted.
Your rights: Depending on applicable laws, you may have the right to access your personal information, request corrections, request deletion where legally possible, object to or restrict processing, and withdraw consent where processing is based on consent. Contact us to exercise these rights.
Security: We use reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or misuse. However, no online system can be guaranteed completely secure.
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this Policy periodically.
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please use the Contact page.