Service Information

Service Information — Safaga & NEOM

Complete passenger & vehicle rules and requirements — clear, accessible and responsive.

Passenger Vehicle

A valid passport with at least six months’ validity from the travel date.
A travel ticket issued by MENA LINE for the Safaga–NEOM route, or one of its authorized agents (if applicable).
A valid visa and any required security clearance for restricted nationalities, issued by the relevant Saudi authorities or embassy.
A travel permit from/to the guardian for travelers under 18 years old, issued by the competent security authority if the minor is not accompanied.
Required military service documents for travellers subject to Egyptian military service regulations.
A valid work permit for Egyptian nationals if required, issued at least three days prior to travel.

The ticket is nominal & personal, non-transferable; void if lost, defaced, altered, or if data differs from Carrier records.
Return ticket holders must adhere to the specified return date or expiry for open tickets.
Full ticket: ages 12+; half ticket: under 12.
Each passenger allowed 80 kg free; excess charged (including roof-carried items).
Board only with personal belongings and necessary medication; other baggage goes to cargo vehicles.
Arrive at the port 6 hours before scheduled departure and follow mobilization instructions.
Carrier not responsible for repatriation if entry refused; deported passengers bear return costs.
Smoking in unauthorized areas may incur a 3,500 EGP fine.

No outside food for passengers; cafeteria serves meals and beverages.
No payments without official receipt.
Ticket validity expires upon the end of the specified travel time; Carrier not responsible for passenger lateness except Carrier/authority delays.
Passengers causing damage must compensate for damages.

Severely chilled compressed gases, flammable/non-flammable gases (Butane, Oxygen, Liquid Nitrogen, Propane, scuba cylinders).
Corrosive materials (acids, alkalis, liquid cell batteries).
Biological agents, explosives, firearms, ammunition, fireworks.
Flammable liquids/solids (lighter fuel, paints, thinners, matches).
Radioactive & oxidizing materials; toxic substances (arsenic, cyanide, insecticides).
Medical supplies & cosmetics allowed in limited necessary quantities.

Carrier exercises customary due diligence; not responsible for delays/cancellations due to causes outside its control or Force Majeure.
Egyptian Maritime Trade Law governs liability; disputes subject to Egyptian courts.
Max compensation: death 500,000 EGP; permanent disability 250,000 EGP (proven gross negligence).

Ticket validity & personal nature: Ticket is nominal & personal, non-transferable; void if lost, defaced, altered, or mismatched with Carrier records.
Vehicle data warranty: Shipper warrants the accuracy of vehicle data (type, color, plate, VIN/chassis, engine, weight, declared value).
Shipper liability for damages: Shipper/Passenger indemnifies Carrier for damages caused by fault or negligence.
Insurance: Shipper must maintain valid maritime & third-party insurance during conveyance.
Claim notification: Report visible damage before leaving port; concealed damage within 24 hours.

Be at port 6 hours prior to scheduled departure.
Passengers allowed 80 kg free; excess charged. Board with personal belongings only; other baggage to cargo vehicles.
Prohibited items: narcotics, controlled substances, or items forbidden by authorities.
Vehicle fuel must not exceed 15% of nominal capacity during carriage.

Compressed & refrigerated gases, corrosives, explosives, weapons, flammables, toxic substances and radioactive materials.
Electric vehicles (EVs): Shipper must disclose battery status and accept liability for battery-related risks.

Carrier not liable for Force Majeure, perils of the sea, authority acts, strikes, riots, or sudden malfunctions.
Contract governed by Egyptian Maritime Trade Law No. 8 of 1990; disputes in Egyptian courts.
Compensation limits for bodily harm: death up to 500,000 EGP; permanent disability up to 250,000 EGP.